Service Department Reviews from Sun Prairie, WI

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Bob W. of Sun Prairie WI Reviews Russ Darrow

by Bob Walls (Sun Prairie, WI) on January 18, 2014
Russ Darrow Location: West Bend Chrysler Jeep Dodge Ram
Department: Service


JANNA S. of Sun Prairie WI Reviews Russ Darrow

by JANNA L SMITH (Sun Prairie, WI) on March 19, 2013
Russ Darrow Location: Madison Kia
Department: Service

The guys are always pleasant, nice team you have there!

Steve M. of Sun Prairie WI Reviews Russ Darrow

by Steve M Mayberry (Sun Prairie, WI) on August 30, 2012
Russ Darrow Location: Madison Kia
Department: Service

I unfortunately bought my veh from metro kia, I live in sunprairie so its right up the road from me. I find their service dept to be majorly dissapointing to say the least!  i have been told they are days away from getting me in for anything and they are very rude and impatient in person. I want to get my veh serviced at a kia dealer so I called kia and they told me to try Russ Darrow  Kia. I called and talked to Rob and explained my dilemma, He told me that he would be happy to help me with any of my kia's needs and scheduled me for the exact date and time that worked for me. I came in apprehensive after being treated so shabbily at the east side kia but was I ever surprised! I was greeted at  my veh by the service mgr who took my veh's information and then he entered it and my info on the computer, he then took the time to check to see if there was any updates or campaigns that kia wanted him to perform on my veh. I had never heard of such a program and I know metro never checked. Anyway he found that Kia had 2 things they wanted to do on my rondo and Rob had time to do all of it and he did! I used the shuttle to take me to the mall where i spent the time and then rob called me and the shuttle brought me back. What a perfect experience and what a difference between one side of town and the other. It may be alot further away but I will bring my veh there from now on. Rob also noticed some scratches on my vhe and got an estimate from the body shop. thank you.

NICHOLE H. of Sun Prairie WI Reviews Russ Darrow

by NICHOLE HANSON (Sun Prairie, WI) on May 1, 2012
Department: Service

I have been in to Kia Service 3 times now.  It is always very convenient to get in & the service has always been friendly.  The staff has always been courtious & put my vehicles needs along with my concerns first.  I will bring my car here for a long time.

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