Judy C Review's Russ Darrow Honda

by Judy Carlton (Milwaukee, WI) on August 23, 2016
Russ Darrow Location: Honda
Department: Service

Today I had the driver side airbag replaced on my 2007 CR-V.  I have been waiting since I received the recall letter back in April.  I am so impressed with everyone in your service department on Brown Deer!  Taylor Roedl, in particular went above and beyond to see that I got this airbag replaced so quickly since I was going back to South Carolina in September. She made some calls and talked to her manager, Greg Lecher.  I also spoke with him and he assured me he would talk to his warranty person when he came in the following week and would call me that day and would have it for me the following day.  Taylor also said she would call me and she did.  I'm writing to you because I am so impressed with how this recall (for the passenger side and driver's side airbags) was handled so professionally and timely.

 I have always been pleased with Russ Darrow and we have bought several vehicles over the decades from them.  As a woman, I'm especially impressed with how I'm treated and spoken to by all people in the service department. Please pass on my compliments to Taylor Roedl and Greg Lecher.  

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Your comments mean a lot to us. Our goal is to improve our service to valued clients like you and we will do everything we can to make Russ Darrow the best it can be.


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